This Cookie Policy explains how ApnaKey Ltd uses cookies and similar technologies. It also explains the choices you can make about whether we can put some types of cookies on your device when you use our website and our app. This policy is related to our privacy policy, which sets out how and why we collect, store, use, and share personal information, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.Our website and app include links to other websites operated by others, including providers of events and activities. These may also use cookies or similar technologies in accordance with their own separate policies. We do not control those and this policy does not cover those. For information about these third-party operators, please consult their policies.We have to seek your consent to use certain cookies and you can refuse consent.
Cookies are small files that are sent to your device when you visit a website. They stay on your device, and collect data which is sent back to the website they came from when you visit it again. These are written into mobile apps and web pages that you go to on your device.The main purposes for which cookies could be relevant to our website and app are to:• remember information about you, so you do not have to give it to us again;• remember when your device accesses our websites or app;• recognise your device;• keep you signed in, even on different devices;• help us understand how you are using our services, so we can make them better;• help us personalise our websites and app for you by remembering your preferences and settings;• tailor the products and services offered and advertised to you, both on our websites and elsewhere; or;• to find out if our emails have been read and if you find them useful.We do not use cookies to collect or record personal information on your name, address or other contact details that are connected to your user profile. That information is stored on your user profile so the website or app retrieves this from our servers and stores this when you login to your account.The data we collect will be stored by ApnaKey Ltd. We do not sell the personal information we have about you to outside organisations.
Cookies are either first- or third-party cookies. First party cookies are set by websites you go to. Third-party cookies are set by outside organisations such as social media, search engines, other advertising networks, and our business partners.Our apps and the website are not intended for use by children under 12. Children between 12 and 18 can use the app and website with parental consent to book Activities or Events which are open to children. This policy is designed to be understood by both children over 12 and adults. However, if you are under 18 we expect you to review this policy with your Parent to assist your understanding of how we use information about you, as Bookings by a child require you to obtain parental consent.
The following explanation sets out all types of cookies. We do not always use all these types. You can find information about the cookies which we currently use in the section on “Our use of cookies”.Cookies are either session cookies or persistent cookies. Session cookies last for the length of your visit to a website and delete themselves when you close your browser. They can help with security. For instance, they can keep you logged on as you move around a website.Persistent cookies stay on your device when you close your browser. They are used for many jobs. For instance, they can remember your User ID for websites where you log on. They can also store choices ready for when you go back to a website.
Strictly necessary cookies
These are cookies that are required for the operation of a website. They include, for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of payment services. They can also help us identify how the site is working and fix any problems. Generally, these are session cookies but not always.
Functional cookies
These are used to recognise users when they return to a website. They enable the personalisation of content, remember things like your username, your region or country, your language and accessibility or other website options. Some may be session cookies and some may be persistent cookies. You cannot switch off these. If you use your browser settings to disable these, the app and website may not work properly, you may not be able to access secure areas to complete transactions or you may need to input information or select preferences repeatedly.
Analytics cookies
Analytics cookies are used to track website visitors and user behaviour. This data is then used to improve the way the website works and to improve user experience. They are sometimes called performance cookies. For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data. These may allow us to identify the originating domain name of your internet service provider. These may be session cookies and are often persistent cookies. Sometimes we use analytics cookies provided by third parties and specialised software. We will ask you to consent to use these cookies.
Marketing cookies
Marketing cookies record a user's visit to a website, the individual pages visited and the links followed. They are sometimes called tracking cookies. They track your online activity to help us or advertisers deliver relevant, targeted or tailored content or ads. If we use these, we use information to help build a profile of our users and send targeted content and material. Information collected by marketing cookies is commonly used to serve users with targeted online ads. These are usually third party cookies and persistent. We will ask you to consent to these cookies.
The cookies stored on your device when you access our websites will be designed by:• Us or website platform providers where they are strictly necessary or functional to let you use our services;• Us or third parties where they are analytics;• Third parties who participate with us in marketing programmes; and• Third parties who broadcast web banner ads on our behalf.The cookies we use will only be accessed by us and those third parties named in the table below in “Our use of cookies” and for the purposes referred to in that table. Those cookies will not be accessed by any other third party. If our cookies collect data that can be used for more than one purpose we will only use this for the purpose identified in this table unless you have given your consent to the other use(s).
The table below provides more information about the cookies we use and why:We may change the live copy of this table on our www.apnakey.com website and will do that within a reasonable time of any changes.CookieDomainDescriptionDurationTypecookie-perms.stripe.comThis cookie is set by Stripe. Stripe is a payment platform of ApnaKey Ltd. The cookie is used for Stripe to function properly.1 year and 6 monthsNecessary__stripe_sid.www.apnakey.comThis cookie is set by Stripe. Stripe is a payment platform of ApnaKey Ltd. The cookie is used for Stripe to function properly.1 yearNecessary__stripe_mid.www.apnakey.comThis cookie is set by Stripe. Stripe is a payment platform of ApnaKey Ltd. The cookie is used for Stripe to function properly.1 yearNecessaryconsent-policy.apnakey.comNo description1 yearOthersvSession.www.apnakey.comThe cookie is a persistent cookie and identifies unique visitors and tracks visitor's session on the website.1 year 1 month 3 daysAnalyticshs.www.apnakey.comThe cookie is used for security purposes.SessionAnalyticsXSRF-TOKEN.www.apnakey.comThe cookie is used for security purposes.SessionAnalyticsCookieDomainDescriptionDurationTypeWe may change the live copy of this table on our www.apnakey.com website and will do that within a reasonable time of any changes.
We will ask you to consent to analytic and marketing cookies. You can refuse consent to these cookies being placed on your device.Where cookies are necessary or functional or where storage of the information is essential for us to provide you with a service that you have requested (e.g. signing up to gain access to our application), you may be required to consent to those cookies as part of the process to access that service and denied access if you refuse consent or have blocked that kind of cookie.When we use your personal information, the law says we must have one or more of these reasons:Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.To process your personal data as described above, we rely on the following legal bases in the particular circumstances noted:
You can update your cookie preferences by• deleting cookies and changing your cookie preferences in your browser; or• rejecting the cookie type when you are invited to do so.You may need to refresh the page for updated settings to take effect.If you remove consent to a specific class of cookies, it will not delete the cookies from your device and only disable them from communicating information to us or third parties. We may still use data we collected up to that point, but will stop collecting new data.If you only withdraw consent to use of third-party cookies, you will not be prevented from making purchases on our site or app.
Your personal data will not be used for purposes which require your consent. We will only use it if we have a legitimate interest to do so and you have not refused to allow us to use legitimate interests.
If you do not want to accept any cookies from any source, you may be able to change your browser or device settings so that no cookies are accepted. However, if you disable strictly necessary cookies that are required to operate our services in this way the app and website may not work properly and you may not be able to access secure areas to complete transactions.How to reject all cookies depends on the browser you use. Browser providers give guidance about this in their help systems.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, ico.org.uk. You can also find out more atwww.aboutcookies.org orwww.allaboutcookies.org.How to reject all cookies depends on the browser you use. Browser providers give guidance about this in their help systems.
Please contact us if you have any questions about this cookie policy or the information we hold about you. If you wish to contact us, please send an email to info@apnakey.com, or write to 71-75 Shelton Street, Covent Garden, London.How to reject all cookies depends on the browser you use. Browser providers give guidance about this in their help systems.
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
For further information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We hope that we can resolve any query or concern you raise about our use of your information. If you feel we have not, you can contact the Information Commissioner at:• Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK95AF
• 0303 123 1113
• ICO website
Please contact us if you have any questions about this privacy policy or the information we hold about you. If you wish to contact us, please send an email to info@apnakey.com, or write to us at our registered office address, 71-75 Shelton Street, Covent Garden, London.
This policy was published on 15th June 2024 and last updated on 10th January 2025.We may change this policy from time to time, when we do we will inform you via a notice on our website or app.
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